Cold Wallet ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you use the Cold Wallet mobile application and related services (collectively, the "Service").
By using Cold Wallet, you agree to the practices described in this Privacy Policy.
1. OUR PRIVACY PRINCIPLES
Cold Wallet is built on self-custody and privacy-first principles:
- We do not custody your assets
- We do not have access to your private keys
- We collect only what is necessary to operate and improve the Service
- We never sell your personal data
2. INFORMATION WE COLLECT
2.1 INFORMATION YOU PROVIDE
You may choose to provide limited information when using the Service, such as:
- Email address (if you contact support or subscribe to updates)
- Wallet-related preferences and settings
- Feedback or support requests
2.2 AUTOMATICALLY COLLECTED INFORMATION
When you use Cold Wallet, we may automatically collect:
- Device type and operating system
- App usage data and performance metrics
- Crash logs and diagnostic information
This data is used solely to improve app stability, performance, and user experience.
2.3 INFORMATION WE DO NOT COLLECT
Cold Wallet does not collect or store:
- Private keys or seed phrases
- Wallet passwords or PINs
- Transaction signing data
- Biometric data
Your keys remain on your device, under your control.
3. HOW WE USE INFORMATION
We use collected information to:
- Operate and maintain the Service
- Improve features and user experience
- Respond to support requests
- Send important service-related notifications
- Ensure security and prevent abuse
We do not use your data for advertising profiling
4. NON-CUSTODIAL ARCHITECTURE
Cold Wallet is a non-custodial wallet. This means:
- You control your private keys
- Transactions are signed locally on your device
- We cannot access, recover, or control your funds
Responsibility for securing your keys rests with you.
5. THIRD-PARTY SERVICES
Cold Wallet may integrate third-party services for:
- Fiat on-off ramps
- Blockchain data providers
- Analytics and crash reporting
These third parties only receive the minimum data required to perform their function and are bound by their own privacy policies.
6. DATA SHARING
We do not sell or rent your personal data. We may share limited information only:
- To comply with legal obligations
- To protect the rights, safety, or security of users
- With trusted service providers under strict confidentiality
7. DATA SECURITY
We implement industry-standard security measures to protect data, including:
- Encrypted communication
- Secure storage practices
- Regular security reviews
However, no system is 100% secure. You are responsible for keeping your device and recovery information safe.
8. DATA RETENTION
We retain personal data only as long as necessary to:
- Provide the Service
- Comply with legal requirements
- Resolve disputes and enforce policies
You may request deletion of certain data by contacting support.
9. YOUR RIGHTS
Depending on your location, you may have the right to:
- Access your personal data
- Request correction or deletion
- Object to or restrict processing
You can exercise these rights by contacting us.
10. CHILDREN'S PRIVACY
Cold Wallet is not intended for individuals under the age of 18. We do not knowingly collect data from minors.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be posted within the app or on our website with an updated "Last Updated" date. Continued use of the Service means acceptance of the revised policy.
12. CONTACT US
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Email:
privacy@coldwallet.app
