Troubleshoot

Security & Access Problems

This includes lost passwords, seed phrase recovery, two-factor authentication (2FA) errors, and unauthorized access attempts.

I forgot my wallet password.

My recovery phrase is lost.

I suspect unauthorized access to my wallet.

I received a phishing email asking for my private keys.

I forgot my wallet password.

Solution

If your wallet is a non-custodial wallet (like MetaMask), it cannot be recovered without a seed phrase. Try:

Entering possible password variations you might have used.
Using a password manager if you saved it there.
Restoring your wallet using your 12/24-word seed phrase.

If you have lost both your password and seed phrase, your funds cannot be recovered.

Having trouble with Cold Wallet? Our troubleshooting guide provides quick solutions to common issues related to wallet setup, transactions, security, and app functionality.

If you don’t find what you’re looking for, reach out to our Support Team for further assistance.