Troubleshoot

Security & Access Problems

This includes lost passwords, seed phrase recovery, two-factor authentication (2FA) errors, and unauthorized access attempts.

I forgot my wallet password.

My recovery phrase is lost.

I suspect unauthorized access to my wallet.

I received a phishing email asking for my private keys.

Solution

Phishing scams are common. NEVER share your private key or seed phrase.

Report the phishing email to your wallet provider.
Mark the email as spam and block the sender.
Educate yourself on how to spot crypto scams.

If you mistakenly entered your private key anywhere, move your funds to a new wallet immediately.

Having trouble with Cold Wallet? Our troubleshooting guide provides quick solutions to common issues related to wallet setup, transactions, security, and app functionality.

If you don’t find what you’re looking for, reach out to our Support Team for further assistance.