Troubleshoot

Staking & Rewards Problems

Issues with staking tokens, claiming rewards, or unstaking assets.

I forgot my wallet password.

My recovery phrase is lost.

I suspect unauthorized access to my wallet.

I received a phishing email asking for my private keys.

I suspect unauthorized access to my wallet.

Solution

If you suspect someone else has accessed your wallet:

Immediately transfer your funds to a secure wallet.
Revoke access to all DApps by using services like Revoke.cash.
Enable additional security like hardware wallets or 2FA where possible.

If unauthorized transactions have occurred, you cannot reverse them, but you can prevent further damage by acting fast.

Having trouble with Cold Wallet? Our troubleshooting guide provides quick solutions to common issues related to wallet setup, transactions, security, and app functionality.

If you don’t find what you’re looking for, reach out to our Support Team for further assistance.