Troubleshoot

Staking & Rewards Problems

Issues with staking tokens, claiming rewards, or unstaking assets.

I forgot my wallet password.

My recovery phrase is lost.

I suspect unauthorized access to my wallet.

I received a phishing email asking for my private keys.

My recovery phrase is lost.

Solution

Unfortunately, there is no way to recover a lost seed phrase. If you still have access to your wallet, immediately:

Transfer all funds to a new wallet where you have the seed phrase saved securely.
Store the new phrase in a secure location (offline or in a password manager).

Never share your recovery phrase with anyone.

Having trouble with Cold Wallet? Our troubleshooting guide provides quick solutions to common issues related to wallet setup, transactions, security, and app functionality.

If you don’t find what you’re looking for, reach out to our Support Team for further assistance.