Troubleshoot
Transaction Failures & Delays
Transactions that fail, get stuck, or take too long to confirm.
I accidentally sent tokens to the wrong address.
SolutionBlockchain transactions cannot be reversed. However, you can take the following steps:
- Check if the recipient wallet is a centralized exchange (CEX). Some exchanges can help retrieve lost funds.
- If you know the recipient, contact them to request a refund.
- For smart contract errors, check if the platform offers a recovery tool. Some DeFi platforms provide a "rescue" function for incorrect transfers.
Always double-check wallet addresses before making transactions to prevent this issue.
Having trouble with Cold Wallet? Our troubleshooting guide provides quick solutions to common issues related to wallet setup, transactions, security, and app functionality.
If you don’t find what you’re looking for, reach out to our Support Team for further assistance.
