Troubleshoot

Transaction Failures & Delays

Transactions that fail, get stuck, or take too long to confirm.

Transaction is stuck in "pending" status.

"Transaction failed" message appears after submitting.

Transaction is taking too long to confirm.

I accidentally sent tokens to the wrong address.

The gas fee is too high to complete my transaction.

My transaction failed but I was still charged a fee.

Solution

Even when a transaction fails, the gas fee is still deducted because miners validate the transaction. If this happens frequently, try:

Checking transaction simulation tools before submitting.
Using a higher gas limit to ensure the transaction succeeds.
Avoiding contract interactions with insufficient liquidity.

If a transaction fails due to an error in a smart contract, contact the support team of the DApp you are using.

Having trouble with Cold Wallet? Our troubleshooting guide provides quick solutions to common issues related to wallet setup, transactions, security, and app functionality.

If you don’t find what you’re looking for, reach out to our Support Team for further assistance.