Troubleshoot

Transaction Failures & Delays

Transactions that fail, get stuck, or take too long to confirm.

Transaction is stuck in "pending" status.

"Transaction failed" message appears after submitting.

Transaction is taking too long to confirm.

I accidentally sent tokens to the wrong address.

The gas fee is too high to complete my transaction.

My transaction failed but I was still charged a fee.

Transaction is stuck in "pending" status.

Solution

First, check if your Cold Wallet app is running the latest version. If not, update it via the app store or download the latest browser extension. If you’re using a desktop browser, ensure that your wallet extension (MetaMask, Trust Wallet, etc.) is enabled and accessible. Try refreshing the page or clearing your browser cache. If the issue persists, restart your computer and attempt to reconnect.

Having trouble with Cold Wallet? Our troubleshooting guide provides quick solutions to common issues related to wallet setup, transactions, security, and app functionality.

If you don’t find what you’re looking for, reach out to our Support Team for further assistance.