Troubleshoot

Token & Balance Display Errors

Missing tokens, incorrect balance display, or assets not updating.

My tokens are missing from my wallet.

My wallet balance is incorrect.

My tokens are not updating after a transaction.

I can’t find a token I just purchased.

The token value is not displaying correctly.

My balance disappeared after switching networks.

I can’t find a token I just purchased.

Solution

Some tokens take time to update, but you can:

Copy the contract address and import the token manually.
Check if you’re on the right network. Example: BNB tokens won’t appear on Ethereum.
Verify liquidity availability. Some tokens take time to show up if the market is illiquid.

Having trouble with Cold Wallet? Our troubleshooting guide provides quick solutions to common issues related to wallet setup, transactions, security, and app functionality.

If you don’t find what you’re looking for, reach out to our Support Team for further assistance.