Troubleshoot

Token & Balance Display Errors

Missing tokens, incorrect balance display, or assets not updating.

My tokens are missing from my wallet.

My wallet balance is incorrect.

My tokens are not updating after a transaction.

I can’t find a token I just purchased.

The token value is not displaying correctly.

My balance disappeared after switching networks.

Solution

If your balance vanishes, it’s likely on another network.

Go back to the previous network where your balance was last visible.
Use a blockchain explorer to check your balance directly.
Re-add the token to your wallet manually.

Your funds are safe as long as the transaction history confirms their presence.

Having trouble with Cold Wallet? Our troubleshooting guide provides quick solutions to common issues related to wallet setup, transactions, security, and app functionality.

If you don’t find what you’re looking for, reach out to our Support Team for further assistance.