Troubleshoot

Token & Balance Display Errors

Missing tokens, incorrect balance display, or assets not updating.

My tokens are missing from my wallet.

My wallet balance is incorrect.

My tokens are not updating after a transaction.

I can’t find a token I just purchased.

The token value is not displaying correctly.

My balance disappeared after switching networks.

My tokens are missing from my wallet.

Solution

Tokens may not appear if they are not automatically detected by your wallet. Try these steps:

Manually add the token contract address. Find it on CoinGecko, CoinMarketCap, or the project's official website.
Switch to the correct network. Tokens exist on different blockchains (Ethereum, BNB Chain, Polygon).
Refresh your wallet. Disconnect and reconnect it to Cold Wallet.

If your tokens still don’t appear, check blockchain explorers (Etherscan, BscScan) to confirm the transaction.

Having trouble with Cold Wallet? Our troubleshooting guide provides quick solutions to common issues related to wallet setup, transactions, security, and app functionality.

If you don’t find what you’re looking for, reach out to our Support Team for further assistance.