Troubleshoot
Token & Balance Display Errors
Missing tokens, incorrect balance display, or assets not updating.
My wallet balance is incorrect.
Failed transactions may occur due to insufficient funds, contract approval issues, or incorrect token settings. Before retrying:
- Ensure you have enough ETH/BNB for gas fees.
- This issue is usually due to wallet sync problems. To fix it:
a. Clear your browser cache and refresh your wallet.
b. Switch networks and then switch back.
c. Check for blockchain delays. Sometimes transactions take time to reflect. - If the problem continues, try using another device or network (Wi-Fi/mobile data).
- Try a different liquidity provider if the swap is failing due to insufficient liquidity.
If the issue persists, clear your browser cache and restart your wallet app.
Having trouble with Cold Wallet? Our troubleshooting guide provides quick solutions to common issues related to wallet setup, transactions, security, and app functionality.
If you don’t find what you’re looking for, reach out to our Support Team for further assistance.