Troubleshoot

Wallet Connection Issues

Problems with connecting your wallet to Cold Wallet or external platforms.

Wallet is not connecting to the Cold Wallet app.

“Wallet not detected" error appears when trying to connect.

Cold Wallet does not recognize my hardware wallet.

Connection times out when linking the wallet.

Wallet connects but shows an empty balance.

Unable to connect to Cold Wallet from a mobile device.

Cold Wallet does not recognize my hardware wallet.

Solution

First, verify that your hardware wallet (Ledger, Trezor, etc.) is properly plugged in and that you’re using the correct USB cable. Some cables only provide power but don’t support data transfer. Next, ensure your hardware wallet firmware is up to date by checking the official manufacturer’s website. If your device is still not detected, try switching USB ports or using a different computer. Also, confirm that your browser allows Cold Wallet to access your hardware wallet through WebUSB or HID settings.

Having trouble with Cold Wallet? Our troubleshooting guide provides quick solutions to common issues related to wallet setup, transactions, security, and app functionality.

If you don’t find what you’re looking for, reach out to our Support Team for further assistance.