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Troubleshoot

Wallet Connection Issues

Problems with connecting your wallet to Cold Wallet or external platforms.

FAQs
Cold Wallet

“Wallet not detected" error appears when trying to connect.

SolutionSolution

Make sure that your wallet is unlocked and connected to the correct network (Ethereum, BNB Chain, Polygon, etc.). If you're using a browser extension, try switching networks manually in your wallet settings. Additionally, some wallets require explicit permission for the browser to access them, so check your wallet’s security settings and allow permissions for Cold Wallet. If the issue continues, try using a different browser or disable conflicting extensions.

Having trouble with Cold Wallet? Our troubleshooting guide provides quick solutions to common issues related to wallet setup, transactions, security, and app functionality.

If you don’t find what you’re looking for, reach out to our Support Team for further assistance.

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