Troubleshoot
Wallet Connection Issues
Problems with connecting your wallet to Cold Wallet or external platforms.
Connection times out when linking the wallet.
SolutionA VPN or firewall may be blocking the connection. Disable any active VPN, allow Cold Wallet through your firewall, or try connecting from a different network. If you’re on mobile data, switch to Wi-Fi for a more stable connection. Some browsers, such as Brave, block third-party scripts—try disabling the shields feature or using a different browser like Chrome or Firefox.
Having trouble with Cold Wallet? Our troubleshooting guide provides quick solutions to common issues related to wallet setup, transactions, security, and app functionality.
If you don’t find what you’re looking for, reach out to our Support Team for further assistance.
