Troubleshoot

Wallet Connection Issues

Problems with connecting your wallet to Cold Wallet or external platforms.

Wallet is not connecting to the Cold Wallet app.

“Wallet not detected" error appears when trying to connect.

Cold Wallet does not recognize my hardware wallet.

Connection times out when linking the wallet.

Wallet connects but shows an empty balance.

Unable to connect to Cold Wallet from a mobile device.

Wallet is not connecting to the Cold Wallet app.

Solution

First, check if your Cold Wallet app is running the latest version. If not, update it via the app store or download the latest browser extension. If you’re using a desktop browser, ensure that your wallet extension (MetaMask, Trust Wallet, etc.) is enabled and accessible. Try refreshing the page or clearing your browser cache. If the issue persists, restart your computer and attempt to reconnect.

Having trouble with Cold Wallet? Our troubleshooting guide provides quick solutions to common issues related to wallet setup, transactions, security, and app functionality.

If you don’t find what you’re looking for, reach out to our Support Team for further assistance.