Troubleshoot

Wallet Connection Issues

Problems with connecting your wallet to Cold Wallet or external platforms.

Wallet is not connecting to the Cold Wallet app.

“Wallet not detected" error appears when trying to connect.

Cold Wallet does not recognize my hardware wallet.

Connection times out when linking the wallet.

Wallet connects but shows an empty balance.

Unable to connect to Cold Wallet from a mobile device.

Solution

Check if you are on the correct blockchain network. Your assets may exist on a different network, such as BNB Chain instead of Ethereum. Switch to the appropriate blockchain inside your wallet and refresh the page. If the balance still does not appear, try manually adding the token by entering its contract address. You can find the contract address on official sources like CoinGecko, CoinMarketCap, or the token’s official website.

Having trouble with Cold Wallet? Our troubleshooting guide provides quick solutions to common issues related to wallet setup, transactions, security, and app functionality.

If you don’t find what you’re looking for, reach out to our Support Team for further assistance.